Privacy Policy

Effective date:

This Privacy Policy explains how Pat Brooks Ltd (“TherapyLocator”, “we”, “us”) collects, uses, and protects personal data when you use TherapyLocator.co.uk (the “Site”).

1. Data we collect

1.1 Data you provide

  • Contact enquiries: name, email, and message content.
  • Listing claims and provider updates: details you submit to claim/manage a listing (e.g., service info, contact preferences, credentials, and verification evidence).

1.2 Directory listing data

Listings may contain practice or business information such as name, website, phone number, and location. Some listings are unclaimed placeholders until a provider claims and completes the profile.

1.3 Technical data

  • IP address, browser type, device information
  • pages viewed and interactions (for analytics and security)
  • cookies or similar technologies (see Cookies Policy)

2. How we use data

  • to operate and improve the directory, search, and site performance
  • to respond to enquiries and support requests
  • to review and administer listing claims and plan purchases
  • to prevent fraud, spam, and abuse
  • to comply with legal obligations

3. Legal bases (UK GDPR)

We process personal data under the following bases:

  • Legitimate interests: operating and improving the directory; protecting users; preventing abuse.
  • Contract: providing paid features or account functionality where applicable.
  • Consent: where required (e.g., certain cookies, marketing preferences).
  • Legal obligation: compliance and record-keeping.

4. Payments (PayPal)

If you purchase a paid plan, payments may be processed by PayPal (or another provider shown at checkout). We do not store full card details. PayPal may process your personal data according to their privacy policy.

5. Provider contact details and consent

Providers control what contact details are displayed on claimed profiles. To reduce spam and protect privacy, certain fields (such as email) may be hidden until the profile is claimed or the provider explicitly consents to display.

6. Sharing data

We may share data with:

  • Service providers that help run the Site (hosting, email delivery, analytics) under appropriate safeguards.
  • Payment processors (e.g., PayPal) for plan purchases.
  • Authorities if required by law.

We do not sell personal data.

7. Retention

We keep personal data only as long as necessary for the purposes above, including support, claims administration, security, and legal compliance.

8. Your rights

You may have rights to access, correct, delete, restrict processing, object, data portability, and to withdraw consent. To exercise your rights, email privacy@therapylocator.co.uk.

9. Cookies

We use cookies to make the Site work, remember preferences, and (where enabled) measure site performance. For full details, see our Cookies Policy.

10. Security

We use reasonable technical and organisational measures to protect data. No system is perfectly secure, so please use the Site responsibly.

11. Contact

If you have questions about this Privacy Policy, contact privacy@therapylocator.co.uk.

Data controller: Pat Brooks Ltd
Registered address: 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ